SnapStream Blog

Feature Friday: An Dinh

September 25 2020 by Bethany Goldson

An

Our support team gets the gold! 

 

Wassup, y'all know it's Feature Friday! Meet a golden member of our support team, An:

How did you find SnapStream?

A buddy of mine introduced me to the company and said, “Hey, this company fits your personality, you should apply”. I gave it a shot, and I’m glad to be here!

How have you grown with SnapStream?

SnapStream has been with me throughout my personal life, from the loss of my father to marriage and having kids! SnapStream is the first job where I’ve had insurance and been able to travel for work. It’s been a lot of firsts for me because I was an independent contractor before, it’s great to be an actual employee of a company. As far as career growth, I’ve gained a lot of technical skill especially in the arena of recording devices, AV, etc. I’ve learned how to support clients and how to be an effective ambassador for the company. I feel that I’ve grown to a place where I’ve had enough experience to be able to pass my knowledge onto other people. In support, we show up to a customer’s site to work with someone we have never met, and it’s usually their first time learning a product like ours. It’s important for our support team to be united so that we can provide customers with an actual representation of what it’s like to be our customer and use our product. We typically are at the customer’s site for two days, which is a short amount of time to show them who we are so, my goal is to leave them feeling like they've made the right choice. It’s been an awesome learning experience.

What is your role here?

Staff Tech Support Engineer

What is your favorite thing about SnapStream?

The ability to work with my team to solve problems. If you ask for help, someone is always there to have your back. Our support team is a very cohesive unit. The company has also always taken care of us. Even though we are currently working from home, our benefits have remained excellent and there’s always a personal touch to everything provided.

What do you like to do when you aren’t at SnapStream?

I mean, what don’t I like to do! I love building cars, camping, and going to the beach. I used to be an armorer and still do this occasionally in my spare time. I do a lot of dad stuff with my kids (who are 2 and 4 years old). We cycle together and we love to visit state parks.

Feature Friday: Chelsea Hertzing

September 18 2020 by Bethany Goldson

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Their futures are so bright that Chelsea has to wear shades!

 

Well hello there, welcome to another Feature Friday! Meet Chelsea, the human with all the resources:

How did you find SnapStream? 

I found SnapStream because, well, I'm married to one of the Engineers! My (now) husband Jon found SnapStream at a career fair right after we graduated from college. We had just gotten engaged, so I followed him from Austin to Houston for SnapStream. A few years later a position opened up that fit my personality, and now I've been here 6 years!

What is your role here?

I am the Human Resources Manager, so in short my role is to take care of all of the SnapStreamers.

How have you grown with SnapStream?

The role I originally took was Office Manager and HR Assistant. Eventually the HR side of my position grew so much that I didn't have time for my office management duties, so we split my job into two positions. Now I am the HR Manager and am training an HR Assistant.

What is your favorite thing about SnapStream?

Definitely the people. There is never a boring day with a group like this, whether we are debating if pineapple belongs on pizza (IT DOES) or we are engaging the team about how COVID-19 has impacted our lives and mental health, we have enough interesting conversation to get us through anything.

What do you like to do when you aren’t at SnapStream?

I enjoy crocheting, reading, cooking, and I love being outside whenever possible. Mostly I spend time playing in my backyard with my 18 month old daughter.

 

Find out more about Chelsea here!

Feature Friday: John Rothwell

September 11 2020 by Bethany Goldson

John

You can't test this kind of confidence! 

 

It's time to end this week in our favorite way, the Feature Friday way! Meet a stellar member of our QA team, John:

How did you find SnapStream?

I found SnapStream by doing a job search on Glassdoor. I was laid off from a previous company and I had a hard time finding a position in Houston that was along the lines of what I was looking for. When I read employee reviews of SnapStream, I realized that there was a place for me here. I honestly didn’t look at the job application too much because the company and environment is what really drew me in.

What is your role here?

Senior Quality Assurance Engineer

How have you grown with SnapStream? 

The technology we use at SnapStream is unlike anything I’ve worked with before. I had never done anything with content testing or recorded content. I’ve learned a lot more about television signals and recordings than I ever would have on my own or somewhere else.

What is your favorite thing about SnapStream?

The people and the environment. Even if the work is great, you aren't going to have fun if you aren't surrounded by good people. Snapstream has a lot of camaraderie throughout our teams as well as programs to influence engagement with others. It's a very unique environment and one that other companies should aspire to achieve.

What do you like to do when you aren’t at SnapStream?

My biggest interest outside of SnapStream is exercising as I enjoy running, going to the gym, and video workouts. I also play a lot of video games like first-person shooters and other fast-paced games, especially Overwatch. I’m also a huge dog person. I've volunteered with rescues in the past, but dedicate my time to my three pups: Miley, Rose, and Theo.

Feature Friday: Jason Baumeister

September 04 2020 by Bethany Goldson

minetrain

Raise your hands if you think SnapStream is the best! 

 

Yay, it's Feature Friday! Meet Jason, who has been with us for 15 years:

How did you find SnapStream?

I had purchased Beyond TV and Beyond Media software to use at home and built my own DVR, which was pretty cutting edge for 2005. I was still in college at the time and started working on plugins for Beyond Media. The most popular plugin was the DVD Library, which was where you could rip your movies to your local hard drives and you get a Netflix-like experience. As I worked on plugins in my free time, someone at SnapStream reached out and asked if I had a resume and wanted to interview to work there, so I did!

What is your role here?

Chief Architect 

How have you grown with SnapStream?

I’ve been here for 15 years, so it’s probably easier to answer how I haven’t grown! A week after college graduation, I moved across the country with everything I owned in a van to work at SnapStream. I’ve spent almost my entire adult life growing up with SnapStream and it’s the first place that I became a part of a team. I started by working on interesting portions of Beyond TV, then helped grow the development team and work on all the fun stuff that it takes to transition from a consumer software company into B2B products. My whole career has been growing alongside SnapStream.

What is your favorite thing about SnapStream?

Growth and change, there’s always that next new problem to figure out. We have customers who see us for our technical expertise and will ask us to help them solve whatever issues they are having. It’s brought us through some interesting directions at different points in time. Instead of just giving a standard answer with requirements, we brainstorm with both our and the customer’s team. We're always about finding creative solutions.

What do you like to do when you aren’t at SnapStream?

Nowadays, it’s primarily family time. We love going to Disney and we were actually there two days before it shut down for COVID-19. We also enjoy the beach, my two daughters love swimming and dancing. We’ve been going on a lot of bike rides since quarantine began.

Feature Friday: Gayan Gunawardana

August 28 2020 by Bethany Goldson

 

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Visiting Sequoia National Park! 

 

Yo, it's that day where we showcase a super cool person that we get to work with every day. Meet our numbers enthusiast, Gayan: 

 

How did you find SnapStream?

In 2012, I was in the last year of my MBA and was attending a career fair. Most of the students were flocking to the big gas company booths but I wasn't too interested in working for a large company. I spotted SnapStream with a cool booth and more importantly, no line. I decided to go see what it was all about and came away thinking "Wow, that's a very cool product!". I later found out I had a connection with Rakesh (SnapStream's CEO) since he was an advisor to the startup incubator I was working at as an Operations Analyst, so I applied. After a couple of rounds of interviews, I joined the team!

What is your role here?

Senior Marketing Program Manager

How have you grown with SnapStream?

I've grown quite a bit. For a start, I’ve grown laterally from all the snacks in the office! :) Jokes apart, SnapStream was my first job in the U.S. since moving here for my MBA. I’m originally from Sri Lanka where I studied Chemical Engineering and had my own startup making e-learning software but moved here to pursue higher education. I first joined SnapStream as a Sales Engineer and whenever they needed help managing a team, I would step in. I liked working with Sales and Engineering because you work both in the technical side and with customers. I had the opportunity to move into an Analyst role and work with Sales and Marketing, which was great because numbers have always been my passion. I now work completely in marketing and do lead generation, digital marketing, and analytics. I have a lot of fun with the technical things I’m working on now and I’m very happy with how I’ve been able to pursue my passion here at SnapStream.

What is your favorite thing about SnapStream?

Absolutely the PEOPLE, we have a big commitment to our culture. Even when times change, things get busy, and life gets hard, we are always consistent in our culture. A lot of startups start to lose their roots as they grow large, but we’ve always kept that playful and relaxed startup feel. We have the right environment for our people to blossom. This commitment to people was really evident when COVID happened. We were one of the first companies in Houston to move to a remote structure and have done a ton to help employees navigate this really strange time we are in.

What do you like to do when you aren’t at SnapStream?

I spend a lot of time with my 2-year-old daughter. She’s loads of fun and it’s incredible to watch her grow. I also have a variety of hobbies. My wife and I used to travel all the time and so far have visited 20 national parks (our plan is to start again and visit all 62 parks). We have a map framed in our living room with flags that mark where we have been. I’m also into cryptocurrency; I’ve lost more money than I’ve made, but it’s a very cool concept that I follow closely. I play a lot of video games, especially city simulators, transport simulators, and warship simulators. Recently, I’ve been into water cooling my PC. It's a huge money pit but it's super fun since it’s basically a never-ending engineering project.

Feature Friday: Gerard Monier

August 21 2020 by Bethany Goldson

Gerard

Gerard visited the battlements of Blarney Castle during his vacation in Ireland!

 

Y'all know what day it is: Feature Friday! Meet our expert bug catcher Gerard:

How did you find SnapStream? 

I found SnapStream through Indeed.com. The job listing was very effective at portraying the company as a geek-friendly environment with a great culture. Working on a product that records television was an interesting choice. Many of my college friends ended up working on bill collecting software. 

What is your role here?

I’m a Developer-in-test, or a developer that works on the Quality Assurance team. I’m responsible for writing and maintaining various suites of automated tests, writing internal tools, and testing some of the more technical improvements that end up in our queue. It's my job to make the lives of the blackbox testers easier by catching bugs before they do, and coming up with improvements to our workflow to save time.

How have you grown with SnapStream?

I came to SnapStream knowing how to “code”. I’ve grown to understand more about what it means to develop and maintain a solution. I’ve been exposed to so many new challenges like learning how to build and maintain a cable plant or how to automate user interaction with a page streaming live video. My favorite memories working at SnapStream are those when I finally get to the bottom of a problem I’ve been banging my head against. 

What is your favorite thing about SnapStream?

The atmosphere and culture is my favorite thing about SnapStream. It's a friendly and relaxed atmosphere. Between that and working on interesting products, I’d say that we have it pretty good here. 

What do you like to do when you aren’t at SnapStream?

I’m a PC gamer. I love to build my own gaming PCs and sink 100 hours into open world RPGs. I’m also very interested in travel.

 

Feature Friday: Adrienne Gonzalez

August 14 2020 by Bethany Goldson

Adrienne (2)

Adrienne dressed up as the Flying Spaghetti Monster for one of our famous in-office Halloween parties! 

 

Hey, it’s Feature Friday! Meet our queen of Support, Adrienne: 

How did you find SnapStream? 

I was looking for a new position because I was a network services technician at a call center that was about to close down. I was told that I could start looking for another opportunity, so I started blasting my resume everywhere. When I applied to SnapStream in 2009, I didn’t really realize what it was until I got home and opened up BeyondTV on my home computer. I was greeted with the SnapStream branding declaring the company that makes the software I was using to turn my PC into a DVR. It was a pleasant surprise to realize that I did know what SnapStream was and I was one of the only interviewees that was familiar with their DVR software. 

What is your role here?

Technical Support

How have you grown with SnapStream?

I’ve learned all sorts of new stuff, especially pertaining to standards in the video and media industry. I’ve always been interested in networking and anything with flashy lights! Since SnapStream is always evolving as technology changes, I’m constantly being exposed to new things. We went from recording content being fed directly to a single system to figuring out how to record to a cluster of systems. Then we were off to record from a variety of different types of IPTV streams, and why don’t we go ahead and have our software record this content in the cloud instead?  This gave me an opportunity to learn about different ways that a/v content can be sent, viewed, and manipulated. That also involves the discovery of all the things that can go wrong with doing this stuff.  I like fixing things in general because I’m honestly really good at breaking things! 

What is your favorite thing about SnapStream?

I love how there’s a lot of intelligent people working here so I always feel challenged. In my previous position, there weren't a lot of places an issue could go beyond me. Things can get complex here at SnapStream, so when I have an issue I can approach someone who knows way more than I do in certain subjects, and in turn I learn how to fix things faster. I don’t feel like there’s a ceiling holding me down in learning here. 

What do you like to do when you aren’t at SnapStream?

I like to read mostly - I like to read Terry Pratchett, Neil Gaiman (Good Omens is a favorite), and Sci-fi fantasy books. I also enjoy camping, I went hiking in New Mexico recently. My favorite place that I have gone is Yosemite. 

 

Feature Friday: Kyle Walton

August 07 2020 by Bethany Goldson

Kyle

Fun family time!

 

It's our favorite day of the week, Feature Friday! Meet our IT superhero, Kyle: 

How did you find SnapStream?

I was currently employed but looking for a new opportunity as my previous employer decided to scale back its recent growth and return to a family run business. In turn, this would impact my career growth so I decided it was in my best interest to look for a role that aligned with my goals. I was really happy to find SnapStream’s listing on Indeed. SnapStream is the first company I’ve worked for that doesn’t have a formal corporate culture. I’ve worked for national companies in manufacturing and construction, so I was excited to find a small company in the tech field. 

What is your role here?

Platform Engineer

How have you grown with SnapStream?

I was initially hired as an IT Administrator. SnapStream was much different then as we had a smaller tech footprint regarding the products offered. I was responsible for supporting the company's infrastructure, but my responsibilities and title grew with the company. I started supporting more than just IT and began working closer with engineering, more specifically hardware and cloud services. I transitioned to my current position as platform engineer where I work with our product and internal infrastructure.

What is your favorite thing about SnapStream?

The culture, encompassing both how we work together as a group and how we are managed. I love the flat management style which offers flexibility and ability to create a good work/life balance. You’ll find friendly people in just about any work environment, but I’ve found actual friends here that I talk to outside of work. 

What do you like to do when you aren’t at SnapStream?

My passion has always been fishing, more specifically inshore and bass fishing. My hobbies had to take a back seat when my wife and I decided to start a family.  Now that 5 years have passed and my daughter Sophia is about to start school, I am able to find time to enjoy the outdoors. Since we are working remote due to current events and COVID, this allows even more time to spend outdoors doing the things I love, mainly fishing.

Feature Friday: Monty Mitra

July 24 2020 by Bethany Goldson

Monty

A very important meeting with some web developers.

 

What's up y'all, it's Feature Friday! Get to know our product manager Monty and see why you should apply to work with him: https://apply.workable.com/snapstream-media/j/C3747A5733/

How did you find SnapStream? 

I’m originally from Houston, but I recently came back to be closer to my family after working in San Francisco. I wasn’t looking to leave, but I was researching interesting tech companies in Houston and SnapStream came up on a best places to work list. I stumbled upon SnapStream and was intrigued as I had worked in TV post-production before. I happened to be a part of a Houston product management Slack channel, and I saw a friend of Rakesh’s (SnapStream's CEO) post about SnapStream’s need for a product manager, so I applied! I’ve always been a big fan of The Daily Show, and I remember hearing an interview with Jon Stewart where he was asked how the show was made. He talked about how they had people watch tapes all night long. He called them the mole people and joked that they would be free one day. When I was applying for SnapStream’s position, I was emailing Rakesh and had asked, “Are you guys the ones who freed the mole people?” Turns out, yes! 

How have you grown with SnapStream?

As a recent addition to the team, I have been able to quickly grow out of the initial job description and work a lot more on figuring out product strategy from a broader perspective. We’re thinking about where the company will be in 6 - 12 months and beyond, what does the business look like and what are the business models associated with it. These are all things I wanted to work on and thought I would eventually get to, but I’m happy I’ve been able to step into this quickly as I don’t think I would be able to do this at another company. I’ve looked at some other companies that were looking for a product manager to do maybe five specific things, but SnapStream had more room to grow. I’m really glad to have the opportunity to become more strategic than I initially thought would be required. 

What is your favorite thing about SnapStream?

I like the smaller company size and close-knit feel of the company. I have been looking for a smaller company as I’ve previously worked in the Silicon Valley tech world. We came back to Houston not only for family, but for cheaper living and to slow down a bit. Our lives in the Bay Area were consumed by work, everyone there is in tech and that’s just your life. It’s cool to be in Houston where everyone is in a different field. The people here at SnapStream have various backgrounds and a diverse set of interests. I think our people are pretty awesome.

What do you like to do when you aren’t at SnapStream?

I’ve always been a writer, even though I haven’t been able to do as much since becoming a dad. I also did some stand-up and improv. I’ve recently become pretty politically involved and volunteered a lot when I was living in San Francisco. I canvassed for congressional candidates in neighboring districts and was a part of a group that would organize bus trips to send canvassers from San Francisco to Nevada. I definitely want to continue to volunteer and help politically.

Feature Friday: Josh Faiola

July 17 2020 by Bethany Goldson

JoshF

Josh with his two amazing kids!

 

For this Feature Friday, learn more about Josh and why you should apply to our SDR role to work with him here! 

How did you find SnapStream? 

I was looking for an opportunity that would be a good fit for me and when networking with friends, someone suggested I look at SnapStream. I went to the SnapStream website and started to learn more once I saw there was an opening in Sales. As someone who watches Stephen Colbert and The Daily Show, I thought to myself, “Oh, this is how they do it!”. Snapstream was intriguing as it is different from my previous experience in IT security, but still in technology. The interesting products and the company’s family feel is what really drew me in. 

What is your role here?

Senior Account Executive

How have you grown with SnapStream? 

I have worked the full gamut in sales (my first role was as an SDR) and am grateful to have worked for some great companies prior to joining SnapStream at the start of the year. Working at SnapStream, I’ve grown to understand a whole other side of what happens behind the scenes of TV shows, sports teams, and corporate brands. Learning more about the TV landscape in terms of broadcasting and compliance has been really interesting as there are different protocols organizations have to adhere to. I enjoy seeing how customers use our solutions and sift through the vast amounts of TV and news to do what they do. It’s also exciting to be a part of an organization that works hard to stay relevant with their customers’ evolving needs. I've worked for other growing companies, but SnapStream's encouragement of open collaboration and communication across different departments like Marketing, Engineering, etc. is rare to find. There's an organic growth and team atmosphere to SnapStream that's really exciting.

What is your favorite thing about SnapStream?

Even though we are working from home due to COVID-19, our team camaraderie has continued thanks in part to SnapStream’s culture of collaboration. Feedback is encouraged across departments with constant communication between Sales and Marketing and our other groups like Engineering and Product Management. We welcome that same feedback from our customers as well to better understand their needs and review how it can fit into our product roadmap. SnapStream has gone beyond just being a workplace and has created a family atmosphere of employee engagement with a work hard, play hard attitude. Leaders from all departments check in periodically to ensure that everyone is heard and valued as we work remotely. As a recent addition to this team, it has been awesome to receive so much support throughout the COVID-19 situation.

What do you like to do when you aren’t at SnapStream?

My wife and I are always chasing our kids around or taking them to and from their various activities. My daughter (9 years) is a competitive dancer and plays soccer. My son (8 years) plays baseball (which I am an assistant coach for) and flag football. When there is a break in activities, I enjoy hanging out with family & friends, golfing, and doing some work around the house.

 

SnapStream is:
  • how The Daily Show finds TV clips for their show
  • how organizations clip TV to Twitter and Facebook
  • how broadcasters can monitor their feeds for regulatory compliance
  • and more
 

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