SnapStream Blog

Government agencies & PIOs that are winning on Twitter & Facebook

September 21 2016 by Sara Howard

Government agencies have a unique challenge managing their presence on social media. It's not easy to balance a trustworthy and informative presence with a human voice - and maybe some occasional fun. Check out how these government agencies are keeping their audiences informed and engaged with the power of Twitter, Facebook and Instagram.

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Twitter

NASA (@NASA)

It's one of the most followed government accounts with over 8 million followers. NASA does a great job of interacting with fans, and are a continuous example of how a government social media account should be handled. NASA has helped a new era of citizens stay engaged and interested in space exploration via social media.

PIO Mike Jachles (@BSO_Mike)

Mike Jachles serves as the primary PIO for the Department of Fire Rescue and Emergency Services within the Broward County Sheriff’s Office in Florida. Citizens should keep a close eye on his twitter feed for updates to breaking news stories and heartwarming animal rescues.

City of Las Vegas (@CityOfLasVegas)

They're continuously sharing up-to-date information on city events, hosting Twitter chats, and live-tweeting major events. They stay engaged with the residents by encouraging feedback and responding to comments. They're keeping their audience informed and simultaneously telling an amazing story about their city. (We also think their GIF game is super strong! 💪) 



Instagram

U.S. Department of the Interior (@usinterior)

No one shows off the beauty and diversity of America quite like the Department of the Interior. And there's no better place to do it than on Instagram. Don't let the name fool you, prepare youself for truly beautiful landscapes and the thing the internet loves the most... adorable baby animals. 

 

 

NASA (@NASA)

Yes, we've included NASA twice. They do such an amazing job that when recounting the best government agencies on social media, it's hard not keep coming back to NASA. Instagram is the perfect way for the agency to share the beauty of space with an entirely new generation of Americans.

 

A photo posted by NASA (@nasa) on

 

TSA (@TSA)

Before you go rolling your eyes as you remember your last encounter with TSA... get a new look at this government organization through the lense of Instagram. Both entertaining and informative, they regularly post tips and tricks (#TSATravelTips), as well as bizzare and interesting finds (#TSAGoodCatch).

 

A photo posted by TSA (@tsa) on


 
Facebook

FEMA (@FEMA)

FEMA has a great Facebook page, with plenty of preparedness planning checklists. They also do a great job with updates and combining of text and graphics to keep their fans engaged.

 

City of New York (@nycgov)

The City of New York's Facebook page is focused on celebrating stories of hope and inspiration, as well as keeping the citizens informed on the latest across the city.

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